Contact Us
Whether you have spotted an out-of-date bonus, want to ask about how we rank new Canadian online casinos, or have feedback on a review, we would like to hear from you. This page explains what Online Casinos can help with and how to get a response.
What we can help with
Online Casinos is an independent research and comparison site covering online casinos available to players across Canada, with a particular focus on new sites entering the market. We are not a casino ourselves, so there are some things we can and cannot do. Here is where we are genuinely useful:
- Questions about how a specific casino on our site is rated or reviewed
- Corrections — if a bonus, game list or payment method has changed since we last checked
- Suggestions for a new or recently launched Canadian casino we should look into
- General feedback on our comparisons, tables or write-ups
- Queries about our editorial process, including how ratings are worked out
What we cannot help with
Because we do not operate any of the casinos listed on this site, we are unable to assist with account logins, deposits, withdrawals, bonus disputes, verification issues or anything tied to a specific player account. Those matters need to go directly to the customer support team of the casino in question — every operator we cover offers its own support channel, usually live chat or email, accessible once you are logged in.
If your concern relates to gambling habits or you are looking for support around safer play, our Responsible Gambling page is a better starting point than contacting us directly.
Before you get in touch
A quick check can often save you a round trip:
- Looking for background on the site itself, including how we approach reviews? See our About Us page.
- Wondering about the terms that govern using this site? Our Terms and Conditions page covers that.
- Trying to compare a specific new operator against our top-rated picks? Check the current rankings and offer details above before writing in — the answer may already be there.
How ratings and rankings stay independent
Readers sometimes ask whether contacting us, or an operator contacting us, can change a casino's position on this site. It cannot. Some links on Online Casinos are affiliate links, and we may earn a commission if a reader signs up through one — but this arrangement never buys a higher rating or a better spot in our rankings. Positions reflect our own research into licensing, game selection, bonus terms and payment handling, updated as operators change their offering.
What to include in your message
To help us respond properly, try to include:
- The name of the casino your message relates to, if applicable
- The page or section of thompsonspiritway.ca you are referring to
- A brief description of the issue, correction or question
- Any source or evidence for a correction, such as a screenshot of an updated bonus term
General feedback or story suggestions do not need this level of detail — a short note is fine.
Response times
We review incoming messages in the order they arrive. Straightforward queries and corrections are typically the quickest to action; broader feedback or suggestions for new casinos to review may take longer, since they usually involve some research on our end before we reply.